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Technical Assistance

How do I get technical support for my product?
For assistance with the set-up, use or troubleshooting your BlackBerry smartphone, please try the following support options:

Self-help is available by accessing troubleshooting resources, installation and setup instructions, answers to frequently asked questions and more at www.blackberry.com/support

Get answers to your questions and see what community experts are saying on the BlackBerry Support Community Forums

Still looking for technical support for your new BlackBerry smartphone? Click here to submit your technical issue for support.

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Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

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Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.

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How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

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Digital River International, S.à.r.l. is the authorised reseller and merchant of the products and services offered within this store.

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