Technical Assistance

How do I get technical support for my product?
For assistance with the set-up, use, or troubleshooting of your BlackBerry smartphone, please use the following support options:

Technical support email: blackberry.en.cs@digitalriver.com

Self-help is available by visiting www.blackberry.com/support

Telephone support is available by calling us at 1-866-957-0761*

* Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

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Where can I find warranty or repair support for my BlackBerry product?

For warranty and repair support, please try the following support options:

For smartphones purchased through the ShopBlackBerry online store, please visit our Technical Support and Warranty Form.

For smartphones purchased through a carrier or retailer, please contact your service provider or point of purchase retailer.

For smartphones purchased through Amazon, please visit our Customer Support Form for Amazon purchases.

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Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

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Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

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How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

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