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Technical Assistance

How do I get technical support for my product?
For assistance with the set-up, use or troubleshooting your BlackBerry smartphone, please try to following support options:

Technical support email: blackberry.en.cs@digitalriver.com

Self-help is available by visiting www.blackberry.com/support

Telephone support is available by calling us at 1-866-957-0761*

* Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

Order support is available - visit the Contact Page for more information.

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Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

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Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

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How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

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