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Shipping Information

Has my order shipped?
Click here to look up your order and see the shipping status.

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How do I get my tracking number?
Click here to look up your order and get your tracking number.

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Do you ship to my country?
We ship to the following countries:
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Great Britain
  • Ireland
  • Italy
  • Netherlands
  • Spain
  • Sweden

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I live outside the EU. Do I have to pay customs fees?
If you live outside the United Kingdom, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

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When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

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Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

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Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

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Digital River International, S.à.r.l. is the authorised reseller and merchant of the products and services offered within this store.

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